ภาษาไทย

Overview

We provide an overview of our Privacy Policy and where you can find more information below. For your comprehensive understanding of our practices with respect to your information, please refer to the details set out in this Privacy Policy. All capitalized terms are as defined in this Privacy Policy.

Who are we? We are Pola Cosmetics (Thailand) Co., Ltd., a corporation having its registered office at 38, 2nd floor, Unit 2A, Chalanttip building, Convent Road, Silom Sub-District, Bangrak District, Bangkok 10500. We are acting as a Data Controller for any information collected through Our Services.

Details

What information do we collect about you? We collect the following type of information about you:

  • Information which you choose to provide to us through Our Services
  • Information collected as you use Our Services

Details

Why do we collect this information? We collect and use this information to:

  • provide Our Services, like purchase of our products or Our Service rendered, membership subscription, product delivery, billing, product return or replacement, and point collection
  • maintain and improve Our Services, like tracking system failure and troubleshooting, improving the functions of Our Services
  • provide our personalized services that suit you, like recommending Our Services or products that are proper for you, distributing product samples, trial programs, introducing Usage information, promotional activity, Our Services, your purchase through our Services
  • develop new products or services, like developing a new function of Our Services or new services based on your usage activity or inquiry from you
  • provide ads, like showing ads of our new products or services which you might be interested
  • measure and analyze performance, like measuring and analyzing your visits to and activity on Our Services and optimizing Our Services based on such data
  • communicate with you, like notifying you of amendments in Our Services, responding to inquiries from you
  • protect Us, our users, and the public, like detecting, preventing, and responding to unauthorized use of your account, fraud, abuse, security risks, and technical issues that could harm Us, you, other users, or the public, investigating or addressing claims or disputes relating to Our Services
  • comply with a law to which we are subjected
  • prepare historical documents or archives for public interest, or to research or statistics

Some of information is necessary to be provided for compliance with laws, or conclusion of contract with us, or performing a contractual obligation with us. If you do not provide such information, you may not use the whole or part of Our Services.

Details

Who is this information shared with? Your information is shared with:

  • Our Affiliates
  • third-party service providers performing services to help our operations, such as customer support, technical support, customer management, financial advisory, or order fulfillment
  • third-party IT service providers, such as provider of data storage service or business communication platform service
  • third-party advertising service providers

Details

How long do we store your information? We retain your Personal Data until it is no longer necessary to fulfill the purposes of collecting your Personal Data, or until you request us to erase or destroy your Personal Data. We may be required to retain certain information in order to comply with the laws which we are subject to.

Details

What are your rights with respect to your Personal Data? Regarding your Personal Data which we collect and store, you have the rights to:

  • request access to and obtain copy of your Personal Data
  • receive your Personal Data or request us to send or transfer your Personal Data to other Data Controllers by the automatic means
  • object the collection, use, or disclosure of your Personal Data
  • request to erase, destroy, or anonymize your Personal Data
  • request to restrict the use of your Personal Data
  • request correction or update of your Personal Data
  • withdraw the consent which you have given to us
  • complain to expert committee with respect to our processing of Personal Data

Details

Cookie and similar technologies

We use cookies and other similar technologies on our website, in order to collect the information related to your use for the purposes of this Privacy Policy. You may choose whether to allow us or third parties (analytics and advertising service providers) to set cookies which are not strictly necessary for the function of the website via the cookie banner or the Cookie Settings.

Details

Contact us You may contact us through our Data Controller.

Details

1. Introduction

This Privacy Policy describes how we collect, use, disclose, share, store, and transfer (collectively, “process”) information about you when you use our services or products (collectively, “Our Services”). We act as a Data Controller for any information collected through Our Services.

1.1. Who are we?

We are Pola Cosmetics (Thailand) Co., Ltd., a corporation having its registered office at 38, 2nd floor, Unit 2A, Chalanttip building, Convent Road, Silom Sub-District, Bangrak District, Bangkok 10500
We have the following affiliate companies (“Our Affiliates”):
- POLA Inc., a corporation having its registered office at 2-2-3 Nishigotanda, Shinagawa-ku, Tokyo 141-8523 Japan
- POLA ORBIS HOLDINGS INC., a corporation having its registered office at POLA Ginza Building 1-7-7 Ginza, Chuo-ku, Tokyo 104-0061 Japan

1.2. What is Personal Data?

In this Policy, “Personal Data” means information relating to a natural person, which is identified or identifiable, whether directly or indirectly, but excluding information of deceased natural persons. Please note that at all times we will adhere to the applicable statutory definition in determining what information is and is not Personal Data for the purposes of this Privacy Policy.

1.3. Scope of this Privacy Policy

This Privacy Policy applies to information, including Personal Data, which we collect in relation to your access or use of Our Services only. Regarding any information which you provide to or is collected by any third party other than us, please refer to privacy policy separately established by such third party.

1.4. Changes to this Privacy Policy

We will amend this Privacy Policy from time to time. We will notify you of the amendment of this Privacy Policy through Our Services, or other measures determined by us in case we make any substantive or material amendments. Any amendment will become effective upon our posting of the amended privacy policy on Our Services.

2.What information do we collect about you?

We collect the following information about you:

1)Information which you choose to provide to us through Our Services, such as when you purchase products through our sales/service channels: department stores, shops, websites, social media such as Facebook, Instagram, and e-commerce platforms. ours, or when you participate in our offers or promotions. or sign up for our loyalty program

  • Profile Information: such as name, mailing address, phone number, email address, identification information (such as ID number, driver’s license number), birth date, age, photo, occupation, salary, username, and password.
  • Payment Information: such as payment card number, expiration date of the card, delivery address, and billing address.
  • Information of behavior: such as history of product purchase or services you have purchased, place of purchase, service, and your product/services preferences.
  • Information of Communication with us: such as information about the communications between you and us including your inquiry, compliments, satisfaction surveys, and other contact to us
  • Sensitive Personal Information: you may choose to provide us through Our Services with your information of a sensitive nature such as racial, gender, health data, physical characteristics, skincare concerns, skincare routine, type and conditions of skin (sensitive skin), diagnoses, drug, disability. We do not collect and use these information without explicit consent from you, except where permitted by applicable laws.

2)Information collected as you use Our Services

  • Usage Information: such as access dates and times, pages viewed, apps and other system activity, type of browser. In some cases, we collect this information through cookies, beacons, tags, and similar technologies that create and maintain unique identifiers, purchase orders, delivery addresses, payment information, information of product return or replacement.
  • Device Information: such as information about the devices you use to access Our Services, including the hardware models, device IP address, operating systems and versions, software, file names and versions, preferred languages, unique device identifiers, advertising identifiers, serial numbers, device motion information, and mobile network information

3)Information provided by third-party service providers

  • We may collect information about you from third parties based on your consent. For example, we may collect and use information regarding the user’s usage activities on third-party’s services from marketing service providers.
  • In the event that we collect your Personal Data from third-party service providers, we will notify you of the detail of the collected Personal Data and the detail of the third-party service providers. Such notification will be made within [30] days from the date of the collection.

3.Why do we process your Personal Data?

3.1.We process your Personal Data for the following purposes, to the extent applicable.

・To provide Our Services

We process your Personal Data for providing you with Our Services, direct marketing activities to offer or advertise existence of Our Services and/or products. For example, we collect your name, email address for customer registration, purchase of our products or Our Service rendered, membership subscription, create and management of your account and member ID, history of product purchase or services you have purchased, product delivery, billing, product return or replacement, promotional activity, and point collection

・To maintain and improve Our Services

We process your Personal Data for maintaining or improving Our Services. For example, we collect and use information of trouble informed by you for tracking system failure and troubleshooting, or we collect and use your usage activity and order/request on Our Services for improving the functions of Our Services or develop more convenient for users or customers.

・To provide our personalized services

We process your Personal Data for our personalized services that suit you, like recommending Our Services or products that are proper for you, distributing product samples, trial programs, introducing Usage information, Our Services, your purchase through our Services

・To develop new products or services

We process your Personal Data for developing new products or services. For example, we collect and utilize information of how you use Our Services, inquiry from you, or questionnaire result for developing new products or services.

・To provide ads

We process your Personal Data for showing advertisings. We may also show you personalized ads based on your interests. For example, we collect information of your purchase order, browsing of our website and utilize it for showing advertisings which you might be interested in or showing promotion activity concerning your purchase order.

・To measure and analyze performance through cookies

We may process your cookies for analyzing and measuring how Our Services are used. For example, we measure and analyze your visits to and activity on Our Services for optimizing Our Services.
We use Google Analytics provided by Google Inc. (“Google”) to analyze your usage information by collecting and using cookies or similar data when you use Our Services. You can check how Google use these data in the following policies stipulated by Google, and if you wish to stop sending, storing, and using these data by Google, you can access the opt-out page on the following links and follow the procedure to disable it, or you can also disable it by turning off the Performance Cookies via the Cookie Settings button provided at the section 9 in this policy.
- https://policies.google.com/technologies/partner-sites?hl=en
- https://tools.google.com/dlpage/gaoptout?hl=en

・To communicate with you

We process your Personal Data to communicate with you. For example, we respond to inquiries from you or may send you a notification about Our Services by using contact information provided by you such as telephone, email address, SMS, social media platforms, or other communication channels in order to track or confirm your purchase orders, make an appointment, product return or replacement, refund your purchase order, and organize a game and award. In addition, if you contact us, we will keep a record of your request in order to help solve any issues you might be facing.

・To protect us, our users, and the public

We may process your Personal Data to protect us, you or other users, or the public interest. We may also use your Personal Data to investigate or address claims or disputes relating to Our Services.

・Other Purposes

We may process your Personal Data for the purposes prescribed in 5. below.

3.2.If you do not provide certain types of information which needs to be compliance with the applicable laws or performance of agreement between you and Us or entering into agreement for using our Services, you may not be able to use all or a part of our Services.

4.Disclosure, Share, or Transfer of Personal Data

4.1. We may share your Personal Data with the following categories of recipients:

  • Our Affiliates
  • third-party service providers performing functions or services on our behalf, such as customer support, technical support, customer management, financial advisory, or order fulfillment.
  • third-party IT service providers, such as provider of data storage service or business communication platform service
  • third-party advertising service providers

4.2.Except for the recipients prescribed above, we will not disclose your Personal Data to any third party without your prior consent, except where we collected your Personal Data based on any of the legal basis prescribed in 5. below.

4.3.We transfer your Personal Data to any of our Affiliates or third-party service providers outside of Thailand. When we transfer it to such entities outside of Thailand, we ensure that appropriate safeguards and protections are taken in place pursuant to applicable laws. However, please acknowledge that some countries that we transfer your Personal Data might not have appropriate safeguards and protections under the applicable laws of Thailand.

5.The legal basis on which we process Personal Data

We process your Personal Data based on a different legal basis depending on the nature of Personal Data and the type of processing involved. We rely on the following legal bases (single or multiple) other than or in addition to your consent, insofar as it applies.

・Performance of a Contract / Entry into a Contract

Some of Personal Data is processed on the basis that it is necessary for the performance of our agreement with you or for taking steps at your request prior to entering such an agreement. For example, we need to request you to provide your name, address, email address, and telephone number for using Our Services in order to perform our obligation under service agreement with you.

・Legitimate Interests

A second ground relied upon by us is that it is necessary for the purposes of legitimate interests pursued by us or a third party. These legitimate interests include the operation of Our Services and our business, maintenance and improvement of Our Services, pursuit of the safety of Our Services, such as fraud detection and prevention, collecting service fees, providing ads of our services or products. Further examples are shown in 3. above. We only rely on such a ground where such interests are not overridden by your interests or fundamental rights and freedoms.

・Research or Statistics / Preparation of Historical Documents or Archives for Public Interest

A third ground relied upon by us is that it is necessary for research or statistics, or preparation of historical documents or archives for the public interest. For example, we may create statistics relating to the business area, products, or services to which our services belong for the purpose of our own marketing. We only rely on such a ground where the suitable measures to safeguard your rights and freedoms are taken in place and in accordance with applicable law.

・Compliance with a Law

A fourth ground relied upon by us is that it is necessary for compliance with a legal obligation. For example, we are required to retain records for fixed periods of time in order to comply with applicable laws.

・Prevention of a Danger / Performance of a Task for Public Interest

In some rare cases, there may be necessary for preventing or suppressing a danger to your or other persons’ life, body, or health, or we may need to perform a task for the public interest.

6.What do we do to keep your Personal Data secure?

We seek to take reasonable security measures to protect your Personal Data against loss, misuse, alteration, and divulgation. Such reasonable security measures include use of adequate security software, restricted access, and assigning a person in charge of managing Personal Data.
However, please note that although we take appropriate steps to protect your Personal Data, no website, product, device, online application or transmission of information, computer system or wireless connection is completely secure and therefore we cannot guarantee the security of your Personal Data.

7.How long do we store your Personal Data?

We retain your Personal Data until it is no longer necessary to fulfill the purposes of processing your Personal Data, or until you request us to erase or destroy your Personal Data. We may be required to retain certain information in order to comply with the laws to which we are subject.
However, specific retention period is determined based on the following factors: purposes of data processing, nature of Personal Data, and necessity of retaining Personal Data for legal or business reasons. For example, if you are a user of Our Services, we will normally erase your Personal Data within [5] years from the date of your last transaction with us through Our Services. However, it may be necessary to retain whole or some part of your Personal Data for the purpose of establishment, compliance, or exercise of legal claims, defense of legal claims, or the purpose of compliance with the law.

8.What are your rights regarding your Personal Data?

Regarding your Personal Data which we collect and store, you have the rights to:

  • request access to and obtain a copy of your Personal Data
  • receive your Personal Data or request us to send or transfer your Personal Data to other Data Controllers by the automatic means
  • object the collection, use, or disclosure of your Personal Data
  • request to erase, destroy, or anonymize your Personal Data
  • request to restrict the use of your Personal Data
  • request correction or update of your Personal Data
  • withdraw the consent which you have given to us, except where there is a restriction by law or the contract which gives benefits to you (provided, your withdrawal of consent will not affect the lawfulness of procession made prior to such withdrawal)
  • complain to expert committee with respect to our processing of your Personal Data. If you are not satisfied with how we process your Personal Data, you may contact us through the Contact Details below.

9.Cookie and similar technologies

We and certain third parties deploy cookies and other similar technologies on our website, where we use data processing or storing capabilities of your browser or we read data from your browser, in order to collect the information related to your use for the purposes described above. Where legally required, we ask for your prior consent thereto.
You can find the full information about how we deploy these technologies, and you can, at any time, choose whether to allow us or third-parties (analytics and advertising service providers) to set cookies which are not strictly necessary for the functioning of the website via the cookie banner or the Cookie Settings link below.

Cookie Settings

10.Contact Details

If you have any questions regarding this Policy, please contact us here; or you may also contact us through the following contacts set out below.

Pola Cosmetics (Thailand) Co., Ltd.
38, 2nd floor, Unit 2A, Chalanttip building, Convent Road, Silom Sub-District, Bangrak District, Bangkok 10500
[pola-dpo@pola.co.th]

Data Protection Officer

[Wichian Kraubut]
[38, 2nd floor, Unit 2A, Chalanttip building, Convent Road, Silom Sub-District, Bangrak District, Bangkok 10500]
[IT Support]
[pola-dpo@pola.co.th]
[02-234-2843-6 # 652]

Established on [20 August 2021]
Revised on [23 Jun 2022]